Sarah Cook
Books
Measuring Customer Service Effectiveness
2017
ISBN 9781138256200
Practical benchmarking
1995
ISBN 9780749415518
Customer Care Excellence
2002
ISBN 9780749453510
Leading the Customer Experience
2015
ISBN 9781317106777
Practicable: From Participation to Interaction in Contemporary Art
2016
ISBN 9780262034753
GoodFood
2012
ISBN 9781849904704
Customer Care
1992
ISBN 9780749405359
20 Training Workshops for Customer Care
1993
ISBN 9781859040058
Session shakers
1994
ISBN 9781872483528
Process Improvement
1995
ISBN 9780566076336
PERFECT EMPOWERMENT
1996
ISBN 9780099669814
Compendium of questionnaires and inventories
1999
ISBN 9780566080883
The Workers' State Meets the Market
1999
ISBN 9780714649429
The Chinese economy under transition
2000
ISBN 9780312226213
Compendium of Customer Service Questionnaires and Inventories
2002
ISBN 9780566084287
Compendium of Questionnaries and Inventories
2002
ISBN 9780566083501
Compendium of Learning and Development Quizzes
2004
ISBN 9780566085406
Compendium of Questionnaires and Inventories Volume 1
2007
ISBN 9781599960555
Compendium of Questionnaires and Inventories Volume 2
2007
ISBN 9781599960579
The essential guide to employee engagement
2008
ISBN 9780749454968
The effective manager
2009
ISBN 9781905356881
101 Best Ever Curries
2009
ISBN 9781846077661
Social Protection As Development Policy
2010
ISBN 9781136704697
Creative Problem Solving
1993
ISBN 9781872483078