Scott Gross
Books
- No cover
Looney Tunes (1994-) #243
Pocket POS
1994
ISBN 9781571010179
Outrageous
1996
ISBN 9780814479865
Invisible
2012
ISBN 9780983302094
Positively outrageous service
1991
ISBN 9780942361407
How to get what you want from almost anybody
1992
ISBN 9781558743717
Positively outrageous service and showmanship
1993
ISBN 9789578829473
Borrowed dreams
1999
ISBN 9780967025209
Micro branding
2001
ISBN 9780971007826
Why service stinks-- and exactly what to do about it!
2003
ISBN 9780793176816
When customers talk
2005
ISBN 9780793195190
Millennial Rules
2013
ISBN 9781621534235