How to Communicate With "Difficult" People

How to Communicate With Difficult People A survival Guide How well do you cope with difficult people in trying situations? Do you loose your cool and your temper? Or do you turn the situation into a win-win one by your skillful handling of some of the following situations: the office back stabber who talks about you at the coffee machine; the person who takes credit for the work that you have done; the boss who puts a hand on your knee under the table at a business meeting. What do you do if you get caught in the middle of a feud between two co-workers? How do you tell your husband that your feelings are hurt when he fails to bring your flowers for your anniversary? How to Communicate With Difficult People has answers to these questions and more. Based on the thousands of training sessions that Anne Kimbell and Karen Wilson have done with clients from major corporations all over the country. This book reaches into the back drawers of office politics and tells you what to say and how to say it to extricate your self from difficult situations. Now in its second edition, this book has helped people of all ages stay on top in the office and at home.