Leadership and the Customer Revolution
The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality
by Gary Heil, Tom Parker, Rick Tate
1995·324 pages·en
Publisher, ISBN & more
- Publisher
- Van Nostrand Reinhold Company
- ISBN
- 9780442018528
About this book
Gary Heil--an internationally recognized change-management consultant whose clients include Walt Disney World, Federal Express, and The Hard Rock Cafe--teams up with Rick Tate and Tom Parker to show how managers can harness change and rebuild their organizations to achieve legendary customer satisfaction.
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