Bureaucracy

Examining a wide range of bureaucracies including the U.S. Army, the FBI, the DEA, the CIA, the FCC, the Social Security Administration and many more, a leading U.S. expert provides the first comprehensive in-depth analysis of what government agencies do, why they operate the way they do, and how they might become more responsible and effective. With a new preface describing recent efforts over the last decade to improve the management of government agencies, Bureaucracy remains the key guide to understanding how American government works.