The How Wow!

Product Description In his book, The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your s service. When was the last time you were “wowed” by the service you received? Maybe you were “wowed” while buying groceries, resolving a problem with your bank, checking into a hotel or flying across the country. Or maybe you were not. It seems that the secrets behind world class service are often just that—secrets! But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world class service. This is a book about creating raving fans—customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. John shows us to make “wowing” customers the rule, rather than the exception. Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audiobooks may be short in length, but their words speak volumes. About the Author John J. Murphy is an award-winning author, speaker, business consultant, and zentrepreneur. Drawing on a diverse collection of experiences as a corporate director, collegiate quarterback, spiritual mystic, and management coach, John has appeared on more than four hundred radio and television stations, and his work has been featured in more than fifty newspapers nationwide. In 1988 he left corporate management to start his consulting company. He has now trained tens of thousands of people from dozens of countries. His clients include some of the worlds leading organizations. John lives in Grand Rapids, Michigan.