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Introduction p. xi 1 The Hiring Process: Attracting the Best People p. 1 Defining Job Requirements p. 2 Recruiting Promising Candidates p. 7 Interviewing p. 10 Evaluating the Candidates p. 21 Making the Decision and Offer p. 25 Don't Forget Process Improvement p. 28 Summing Up p. 29 2 Beyond the Hiring Basics: Details You Need to Know p. 31 Online Recruiting p. 32 When to Use a Professional Recruiter p. 38 Case Interviewing p. 40 Hiring Based on Embedded Personal Interests p. 42 Hiring for Microculture p. 49 Psychological Testing p. 52 Summing Up p. 55 3 Keeping the Best: Essential Retention Strategies p. 57 Why Retention Matters p. 60 Why Retention Is So Challenging p. 66 The Special Challenges of a Diverse Work Force p. 69 Why People Stay p. 75 Why People Leave p. 77 Two Retention Champions p. 79 Managing for Retention: An Overview p. 81 Summing Up p. 85 4 Market-Wise Retention: Competing in the War for Talent p. 87 Not All Employees Have Equal Value p. 88 Market-Based Retention Strategies p. 92 Summing Up p. 99 5 Developing the Talent You Have: Strategies for Training and Development p. 101 The Development Dilemma p. 103 Skill Training p. 104 Career Development p. 108 Handling C Performers p. 112 Summing Up p. 114 6 Workplace Factors That Affect Hiring and Retention: Focusing on Culture p. 115 Consider Your Culture p. 116 Employee Burnout p. 119 Work-Life Balance p. 123 Summing Up p. 133 7 When All Else Fails: Keeping Talented Employees, Even After They Leave p. 135 Keeping Valued People in Your Orbit p. 136 Hiring Former Employees p. 139 Exit Interviews p. 141 Summing Up p. 142 Appendix A Sample Job Description p. 143 Appendix B Targeted Interview Questions p. 145 Appendix C Legal Landmines in Hiring p. 151 Notes p. 155 Glossary p. 159 For Further Reading p. 161 Index p. 165 About the Subject Adviser p. 169 About the Writer p. 170.