Business Mediation-- What You Need to Know

Top management is demanding that disputes be resolved through more direct and less costly methods such as negotiation, mediation, and arbitration - techniques that fall under the rubric of 'alternative dispute resolution" (ADR) Much has been written about the art and science of negotiating, both for business managers and for attorneys. The literature on arbitration is also extensive. But some executives and lawyers are still not completely familiar with how to use voluntary mediation to resolve business disputes. This book is for them. Mediation is different than other dispute resolution techniques such as adjudication, arbitration, or evaluation.It does not involve an outsider making the decision.