The Inquiring Organization

What are the practices, arrangements, and mechanisms that make up how an organisation knows what it knows? What are the underlying values and norms that shape the character and orientation of those methods? What can we learn from failures and disasters in organisational learning - and how do organisations become susceptible to common learning traps such as the self-fulfilling prophecy, groupthink, group polarisation, learning myopia and selective information processing? Here, Chun Wei Choo examines how an organisation's knowledge-acquisition and information-seeking leads to the construction of beliefs and the formation of epistemic practices that can affect its capacity to learn and grow.